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FAQ

Hi, HOW CAN WE HELP YOU?

Why buy from E-Gates Company?
We do the refurbishing, we are not a third party seller like other companies. Therefore we have all the technological expertise to make sure that the product we sell is of the highest of standard. This coupled up with are renowned customer service, warranty and support services make use second to none.
We have been in Refurbished Laptop and Computer sales business since 2014 so we are here to stay.
We also pursuing a greener approach to IT and in fact buying a refurbished laptop will reduce your carbon footprint compared to buying new.
Where do the products come from?
We source our products from large corporations businesses. Many of these businesses change there IT on a regular basis. We put them through a full refurbishing process which includes wiping of data, full health check and upgrading.
Does "refurbished" mean that the units where broken?
No, these units have not been bought faulty or broken and repaired. They come from a working environment.
What comes installed?
An operating system will be installed as stated on the products page. If there is any additional software installed this will also be mentioned on the product page.
Battery life?
Batteries are tested to confirm that the accept a charge, however there is no guarantee how long the battery will last for. Batteries are a consumable item and will need to be replaced from time to time depending on use. In some occasions batteries will be untested but this will be mentioned on the product page.
HOW DO I PAY FOR ITEMS?
You can only pay at the point of delivery .
Please contact us if you wish to use these alternative methods.
How is my order delivered and how quickly will it arrive?
We use any of Parcel Delivery Services to deliver our items within Abuja Main City. Generally we dispatch items the same day or next working day. Delivery time takes between 1 – 2 working days.